Privacy Policy

At Shyamala Heritage Homes and Shyamala Pet Café & Bakery, your privacy is our priority. This policy outlines how we collect, handle, and safeguard your personal information.

1. Information We Collect

Your basic details such as name, phone number, email, and booking information.
Payment information processed securely through authorized gateways.
Website analytics and cookie-based data to improve performance.

2. How We Use Your Data

To confirm bookings and deliver our services efficiently.
To share reminders, updates, or exclusive offers (only if you opt in).
To enhance user experience and improve our website.

We do not sell, trade, or misuse your personal data.

3. Data Protection & Sharing

Your data is securely stored and accessed only by authorized personnel.
Shared only with trusted partners (booking engines, payment processors).
Disclosures may occur if legally required.

4. Cookies & User Control

Cookies help us enhance your browsing experience. You may disable cookies anytime through your browser settings.

5. Your Rights

You may request to review, update, or delete your personal data at any time.
📩 reservations@shyamalaheritagehomes.com

6.Policy Updates

This policy may be updated periodically. We encourage visitors to review this page for the latest version.

7. Contact Details

For queries or concerns, reach us at:
reservations@shyamalaheritagehomes.com
Shimla, Himachal Pradesh, India

Guest & Pet Responsibility Disclaimer

Shyamala Heritage Homes and Shyamala Pet Café & Bakery are designed as safe, joyful, and welcoming spaces for pets, pet parents, and visitors. To ensure everyone’s safety and comfort, we request our guests to kindly note:

Guests are fully responsible for supervising their pets at all times.
We are not liable for any injury, illness, accident, or loss involving pets, guests, or belongings.
All pets must be comfortable around people and other animals.
Outdoor activities (trails, hikes, workshops) are subject to weather and safety assessments.
Ingredients of treats and meals are provided transparently. Guests must monitor their pet’s allergies or dietary needs.

By entering our premises or availing our services, visitors agree to the terms stated in this policy and disclaimer.