Cancellation & Refund Policy — Café & Bakery
At Shyamala Pet Café & Bakery, all meals and treats are prepared fresh to order, often several hours in advance. To ensure smooth operations and avoid food wastage, we follow a strict cancellation and refund policy for all pre-orders and reservations.
1. Advance Booking & Reservation
- A ₹1000 advance is collected at the time of booking to confirm the order and reserve your slot.
- The advance amount is adjusted against your final bill at the café.
2. Cancellation Timeline & Refunds
- 🕒 Cancellation 3–4 hours before the scheduled time: 50% refund of the advance amount.
- 🕐 Cancellation 2 hours or less before the scheduled time: No refund.
- 🚫 Cancellation 1 hour or less / No-show: No refund.
Note: There is no full refund for café or bakery reservations.
3. Important Notes
- Refunds, where applicable, will be processed within 7 working days to the original payment method.
- Since all items are prepared fresh, last-minute cancellations cannot be accommodated.
- For special hampers, custom cakes, or bulk orders, refund terms may vary and will be clearly communicated at the time of booking.
By confirming a booking or placing an order, guests agree to the terms outlined in this Cancellation & Refund Policy.